BPO outsourcing industry in the Philippines
The business process outsourcing industry in the Philippines has grown 46% annually since 2006. In its 2013 top 100 ranking of global outsourcing destinations, Tholons, a US-based strategic advisory firm for global outsourcing and investments, has ranked the Philippine capital Manila number 3, lifting it 1 notch to knock off India’s New Delhi from number 3 spot in 2012 to number 4 in 2013. The top spots remained unchanged, ranking Bangalore 1 and Mumbai 2. This boom is led by demand for lower labor costs, a highly skilled and educated work force, and high proficiency in spoken English. Industry estimates from the Board of Investments, Business Process Association of the Philippines (BPA/P) and BPO Services Association (BSA/U) put the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)- excluding the non-BOI/ non-PEZA entities.
The business process outsourcing industry in the Philippines has grown 46% annually since 2006. In its 2013 top 100 ranking of global outsourcing destinations, Tholons, a US-based strategic advisory firm for global outsourcing and investments, has ranked the Philippine capital Manila number 3, lifting it 1 notch to knock off India’s New Delhi from number 3 spot in 2012 to number 4 in 2013. The top spots remained unchanged, ranking Bangalore 1 and Mumbai 2. This boom is led by demand for lower labor costs, a highly skilled and educated work force, and high proficiency in spoken English. Industry estimates from the Board of Investments, Business Process Association of the Philippines (BPA/P) and BPO Services Association (BSA/U) put the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)- excluding the non-BOI/ non-PEZA entities.